Privacy Policy

Introduction

This Privacy Policy describes how UnCard, a financial technology platform operating under the laws of Hong Kong, collects, uses, and protects your personal information when you use our services.

By using UnCard’s services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Account information: Email address and other details provided during registration.
• Identity verification documents: Government-issued identification, proof of address, and other documents required for KYC (Know Your Customer) verification, depending on your card plan.
• Wallet and transaction data: Cryptocurrency wallet addresses, top-up and withdrawal history, transaction amounts, and payment details.
• Device and browser information: IP address, browser type, operating system, device identifiers, and other technical data collected automatically when you access our services.
• Communication data: Records of your interactions with our customer support team.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing transactions: To facilitate crypto-to-fiat top-ups, card payments, and withdrawals.
• Identity verification: To comply with KYC and anti-money laundering (AML) requirements where applicable to your card plan.
• Fraud prevention: To detect, investigate, and prevent unauthorized or suspicious activity on your account.
• Customer support: To respond to your inquiries and resolve issues.
• Service improvement: To analyze usage patterns and improve our products and services.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell your personal data to third parties or use it for behavioral advertising.

Information Sharing

We do not sell your personal information. We may share your information with the following parties:

• Card issuing partners: Our Mastercard and Visa issuing partners who facilitate card issuance and payment processing.
• Identity verification providers: Third-party services used for KYC and AML compliance.
• Law enforcement: When required by law, regulation, legal process, or governmental request.
• Service providers: Third parties who assist us in operating our platform, provided they are bound by confidentiality obligations.

All third parties we share data with are contractually required to handle it in accordance with applicable data protection laws.

Data Security

We implement bank-level security measures to protect your personal information, including encryption of data in transit and at rest, secure verification for CVV and address information requests, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

You may request deletion of your account at any time by contacting our support team. Upon deletion, your personal profile data will be removed from our systems. We may be required to retain certain transaction and financial records for a period thereafter as required by applicable financial regulations for compliance purposes.

Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us understand how you interact with our services and allow us to improve functionality. You can manage your cookie preferences through your browser settings.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal and regulatory obligations.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information promptly.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out via Telegram or support@uncard.cc.