Privacy Policy

1. Introduction

UnCard (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use the UnCard platform (the “Service”), how we use that information, and the choices you have regarding your data.

By using the Service, you agree to the collection and use of information as described in this Policy.

2. Information We Collect

2.1 Information You Provide

• Account data: email address and password when you register.
• Communication data: messages you send to our support team.

2.2 Information Collected Automatically

• Usage data: pages visited, features used, timestamps, and session duration.
• Device and technical data: IP address, browser type, operating system, and device identifiers.
• Transaction data: cryptocurrency deposit records, card issuance history, and spending transactions.

2.3 Information from Third Parties

Our card-issuing partners and payment processors may provide us with transaction status updates and fraud signals necessary to operate the Service.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Process cryptocurrency deposits and convert them to USD credits.
• Issue, activate, and manage your virtual payment cards.
• Detect, investigate, and prevent fraud and other prohibited activity.
• Comply with applicable legal and regulatory obligations.
• Respond to your support inquiries.
• Improve and maintain the Service.
• Send transactional notifications (e.g., deposit confirmations, card activity alerts).

We do not sell your personal data to third parties or use it for behavioral advertising.

4. Legal Basis for Processing

Where applicable, we process your data on the following legal bases:

• Contract performance: to provide the Service you have signed up for.
• Legal obligation: to comply with financial regulations and law enforcement requests.
• Legitimate interests: to detect fraud, secure the platform, and improve the Service.
• Consent: for any optional communications you have opted into.

5. Sharing Your Information

We may share your information with:

• Card-issuing partners: to facilitate card issuance and payment processing as required by our partners.
• Cryptocurrency processors: to handle incoming deposits and blockchain confirmations.
• Infrastructure providers: cloud hosting and database services that operate under confidentiality obligations.
• Legal authorities: where required by law, court order, or to protect the rights and safety of UnCard and its users.

All third parties we share data with are contractually required to handle it in accordance with applicable data protection laws.

6. Data Retention

You may request deletion of your account at any time by contacting our support team. Upon deletion, your personal profile data will be removed from our systems. We may be required to retain certain transaction and financial records for a period thereafter as required by applicable financial regulations (typically 5–7 years) for compliance purposes.

7. Cookies and Tracking

We use session cookies and similar technologies solely to maintain your login session and ensure the security of the Service. We do not use advertising cookies or third-party tracking pixels. You may disable cookies in your browser settings, but doing so may affect the functionality of the Service.

8. Security

We implement industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS), hashed password storage, and access controls. No system is completely secure; you are responsible for maintaining the confidentiality of your account credentials.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data at any time by contacting our support team.
• Object to or restrict certain processing activities.
• Receive a copy of your data in a portable format.

To exercise any of these rights, please contact us via the support channels listed on our website. We will respond within a reasonable timeframe and in accordance with applicable law.

10. Children's Privacy

The Service is not directed at or intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the “Last updated” date at the top of this page. We encourage you to review this Policy periodically. Continued use of the Service after any changes constitutes your acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via Telegram or email as listed on our website.